I quickly noticed that people also needed help in design, so I began to offer lighting design to accelerate trade.
Since then, I have designed hundreds of single-family houses with our lights. In 2014, we decided to put a nominal fee for design, which is refunded from purchases and a couple of pictures. We have since realized that with lighting design, we get more satisfied customers and the lights are properly serving their purposes, and we were the first in Finland to make the design free of charge, while keeping the quality high.
Of course, it only took a year and we noticed misuse of the service and reinstated the nominal fee for the lighting design service. Since then, we have also hired an Interior Architect (SIO) who helps to include interior design solutions in the planning process.
I worked alone for the first 3 years and in 2013 I took the first assistant, who was later replaced by Liisa at the beginning of 2015. Liisa has a long experience in lighting and design and Facebook. So in 2015, we finally got Facebook and Instagram pages and content there. We have also increased our e-commerce expertise and communication skills. Currently, in 2020, there are four of us at the LedStore who help you with order, design, and product issues. Additionally, we have our own e-commerce expert, graphic designer, and finance person.